Talk to the toymakers

Write to [email protected]. A person reads it, not a ticket robot, and you get a written answer inside two working days.

The letters we answer fastest name the exact toy and the kid it is meant for. “Will the standing hoop drop low enough for a short three year old” is a five-minute answer; “which toy is best” usually takes a round trip or two.

Anything about an order already placed — where the box is, when it lands, how to send it back — is handled by the store that took your payment. Their order page moves faster than any letter to us can.

Letters on paper land at 1912 Pemberton Dr, Fort Wayne, IN 46805. Mind what that address is: a mail slot beside the workbench, nothing more. There is no counter, no stock on hand and no reason to bring a parcel there; a toy heading back travels through the retail partner that sold it.